Complaints Procedure

Complaints Procedure

As an appointed representative of New Leaf Distribution Ltd, we am to provide you with a high standard of service. If you are unhappy with any respect of our service, please let us know.

Email: complaints@newleafgroup.co.uk

Write to: New Leaf Distribution Ltd, 165 to 167 High Street, Rayleigh, Essex SS6 7QA

Call: 0170243130

we will acknowledge your complaint promptly and aim to resolve it within eight weeks.

If you remain dissatisfied you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk

Phone: 0800 0234567

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR